Our Ethos
At Splendid Healthcare, we are committed to creating a safe, comfortable and high-quality community at our care homes. Discover more about our ethos.
Our Ethos: Person-Centred Care in West Sussex
At Splendid Healthcare, our ethos is simple but powerful. We believe that everyone deserves to feel valued, respected, and cherished, regardless of age, condition and background.
Our three care homes across West Sussex – Derwent Lodge, Ullswater Cottage, and Upper Mead, are more than just places to live, they are vibrant communities where residents can truly thrive. From the moment you step through our doors, you’ll be greeted with warmth, compassion, and a genuine sense of belonging.
We understand that choosing a care home is an important decision. That’s why we strive to create an environment that feels like home, where residents can relax, enjoy companionship, and pursue their passions.
Our Core Values
At the heart of Splendid Healthcare are 5 core pillars that our caregivers and healthcare professionals are committed to.
1. Compassion in Every Interaction
Care isn’t just what we do, it’s how we do it. From a reassuring smile to a comforting chat over tea, our team brings empathy and understanding into each moment.
2. Respect and Dignity for All
Everyone has a story, a past and future. We honour each resident’s individuality, treating them with the dignity they deserve, no matter their health needs.
3. Personalised, Holistic Care
We tailor every care plan to each resident, not just medically, but emotionally, socially and spiritually. From favourite meals to meaningful activities, everything is shaped around individual preferences.
4. Independence and Empowerment
We support independence wherever possible. Whether it’s choosing daily routines or participating in meaningful activities, we encourage residents to make decisions about their lives.
5. Family and Community
We see ourselves as an extension of your family. We foster close relationships with residents’ loved ones and create strong community bonds within each home.
What Does Our Ethos Look Like in Practice?
Our values aren’t just words, they guide how we run our homes every day.
- Daily life is full of purpose and joy, from gardening and baking to art sessions and music therapy.
- Care teams know each resident personally, understanding their routines, stories, and comforts.
- Mealtimes are shared experiences, with home-cooked meals served with dignity and choice.
- Family involvement is encouraged through open communication, events, and shared decision-making.
Inspected & CQC-Rated Care Homes in West Sussex
At Splendid Healthcare, we are proud to provide high-quality, person-centred care across all our care homes in West Sussex. Each of our homes is regularly inspected by the Care Quality Commission (CQC) and consistently rated ‘Good’ across key areas of care.
Their inspections assess whether our care is safe, effective, caring, responsive, and well-led, helping families like yours make informed decisions with confidence.
Meet the People Behind the Care
Our team is the heart and soul of Splendid Healthcare. We are incredibly proud of our dedicated and compassionate staff members who go above and beyond to ensure our residents feel valued and well-cared for.
Each member of our team, from our caregivers and nurses to our activity coordinators and chefs, plays a vital role in creating a warm and supportive environment. We invest in ongoing training and professional development to ensure our team has the skills and knowledge to provide the highest standard of care.
Consistent Values Across All Our Homes
Derwent Lodge
Nestled in a peaceful countryside setting, Derwent Lodge offers a tranquil and relaxing environment. With spacious en-suite rooms, beautifully landscaped gardens, and a dedicated activities program, Derwent Lodge is the perfect place to call home.
Ullswater Cottage
This charming and cosy home provides a close-knit community atmosphere. With its comfortable lounges, inviting dining room, and secure outdoor spaces, Ullswater Cottage offers a sense of belonging and companionship.
Upper Mead
Situated in a vibrant town centre, Upper Mead provides easy access to local amenities and social activities. With its modern facilities, spacious common areas, and a focus on promoting independence, Upper Mead is ideal for those who enjoy an active lifestyle.
Life at Splendid
Life at Splendid is about more than just receiving care, it’s about living life to the fullest. We offer a wide range of activities and social events designed to stimulate the mind, body, and spirit.
From gardening and arts and crafts to movie nights and musical performances, there’s always something to enjoy at Splendid. Our residents also have the opportunity to participate in outings to local attractions, shopping centres, and cultural events.
We believe that delicious and nutritious food is an essential part of a happy and healthy life. Our talented chefs prepare a variety of meals using fresh, seasonal ingredients, catering to individual dietary needs and preferences.
Get in touch
Enquire here and we can find out how to help you.
Frequently Asked Questions About Our Care
Every resident has a tailored care plan, developed with their preferences, health needs, and family input. It’s updated regularly to reflect changing needs.
All staff undergo training in dementia care, communication, dignity, safeguarding, and more. They also receive ongoing CPD to stay up to date.
Absolutely! We encourage prospective residents and families to visit, meet our team, and get a feel for life in our homes.